fake subscriptions

The user is unaware that he has ever authorized a subscription to any cooking recipe portal or online training service or adult website. Moreover, they are not even regular content in their searches. However, you receive an invoice for the increased amount from one month to the next, without knowing exactly what is important.

The customer can immediately go to the nearest operator’s office to request an explanation, but it can also take months before they make up their minds to do so. Most of us have to settle the phone bill at home and we simply limit ourselves to paying it. Until finally the day comes when you’re really “annoyed” because the bill doesn’t go down no matter how you use the phone, and you decide to demand an explanation.

Once in the office, it depends on the professionalism and interest of the person who takes care of you. At best, that’s when you first hear about the third-party payment option, which is why the bill goes up by 5, 7, 9…euro every month for a digital subscription service, let’s say cooking recipes. You who hardly enter the kitchen except to fill the glass of water.

Subscription Service and Payments to Third Parties

organizations like that OKU (Association of Consumers and Users) or the Internet Security Office (OR WHEN) have repeatedly warned against this practice, which, given the large number of complaints that have been received about this concept, is bordering on legal.

According to the OCU’s explanation, the cause is on many occasions having turned the phone into a means of payment for services provided by third parties without the customer’s consent.

“The telephone has been used as a means of payment for third-party services for many years. This ability, which never required prior approval, has facilitated deception by third-party companies, while our company has looked the other way when not directly promoting it,” they confirm from OCU.

Among those companies that integrate this option by default are large operators such as Movistar, Orange or Vodafone. In many cases, the user does not know that he has this option, but he also does not know that he has thereby subscribed to a digital service for which he has signed up They have not asked for your consent, confirmation, or personal information of any kind. Without knowing how, you accepted a new charge you only know about from your phone bill.

How does it work?

According to the OCU statement, “this commissioning of payment services with third parties takes place directly in the telephone terminal. The computer is avoided.

When using the cell phone, they already have our company and numbering. It is enough that advertising for this service appears with more or less complete information and that with a single “click” the contract is formalized. Although there are many consumers who say they are not even aware that there has been any sort of click.

They also point out from the consumer organization that, depending on the company, the user can later receive an SMS on his phone reminding him of the contracted service, but not everyone does it this way and we do not always read the SMS.

The charge on the bill is instantaneous and repeats every month until you request opt-out and, as OCU points out, “disconnect what should never have been activated without our permission.”

How to cancel and claim

Depending on the company, you can access the customer service area via the Internet and block or disable the possibility of third-party payments and subscriptions via the mobile line.

The other, more direct way is to contact an operator of the company and request a tariff change and blocking of these services. They are not always very receptive by reminding you of certain inconveniences, e.g. B. that you can no longer pay with your mobile phone. However, if you insist, they have no choice but to meet the demand.

What you can already do is collect the payments you unknowingly made this way. As the non-robot operator explains, the ban takes effect the moment you request it, so without retroactive effect Forget about recovering the money you paid for a service you never used. At most, you will receive the additional amount of the last invoice. “You will receive an SMS confirming that the request has been processed correctly. You will then also receive an email within 24 hours rate the service received and award the five stars“. end of the conversation.

In the event that the operator does not provide you with a solution, the OSI recommends that you contact the Consumer Protection Agency in your city and file a claim. You can also complain to the Telecommunications User Service Point.

Third Party Payments, Phishing, Subscriptions, Cell Phone, Scams