Do you know the best examples of customer service for freelancers?
You can be one of them and follow what others have done to make a difference.
Put the customer at the center of what you do!
Give him what he needs and if you can… a little more.
what will you get
- New customers.
Learn how to do the content I have prepared for you!
- The customer first.
- Examples of customer service for freelancers.
- What makes them examples of customer service for freelancers?
- Join the Sample Customer Service for Freelancers!
The customer first
To stand out as exemplary freelancer customer service, you have to do a little better every day.
So, the first thing to be aware of is that customer service allows for an immediate and satisfactory response to any query.
Therefore, your customer is trying to solve their problem or need by acquiring your product or service, and their satisfaction depends on your response (or response)… and on repeating the experience.
How it goes?
Taking into account that every effort is made to meet the customer’s expectations.
If you succeed, he will buy or commission the service again and, without knowing it, will recommend you to his friends, acquaintances, family and friends.
And that recommendation is passed on by word of mouth.
But it also draws their attention to you, because you are the other party responsible for successful customer service.
The point is to focus on people rather than products, services, or the competition.
So do you want to offer exemplary customer service?
See how others are doing it.
Examples of customer service for freelancers
Now, take a close look at what independent workers like you are doing to stand out as role models in customer service.
Taxi Oviedo: Rixar García is the Spanish driver who stands out in the city of Oviedo because he uses tools like Twitter, WhatsApp, his website or his own app, but he doesn’t wait. Find and contact new customers via social networks.
Those wishing to request your service can, among other things, see an indicator of their availability on your website; You can use your computer in the taxi if you wish; Print the boarding pass yourself in the taxi when you go to the airport and you can even pay with bitcoins.
Undoubtedly added values that make it stand out as an example of customer service for freelancers.
Pan’s Plates It is a brand of handmade tableware, hand-painted and decorated with a pen by Bárbara Pan de Soraluce.
Use Instagram (not another social network) to share the process and its end products. From there he was made known and can be contacted. It has a large community of customers.
And in order to maintain the traditional charm of its activity with tableware on customer request, it only takes orders directly in its shop, making personal attention one of the strengths that distinguish it as an example in customer service.
Two more examples…
Denise Kramer. This web designer doesn’t use the contact form to ask users to communicate with her, but to go further. At this first contact, try to get basic information about the work you need from her.
In addition, it gets to the point without wasting time, because anyone who fills out the contact form assumes that they want to develop a project. This is how Chandler connects with those who truly want his professional services.
jess brands As a professional newborn, wedding and family photographer, she has a streamlined website design. It focuses on your photo portfolio and contact information.
The highlight: when the interested party enters the date of the wedding or the photo session, the form identifies the availability, which avoids wasting time due to possible scheduling conflicts.
So much for the selected examples.
But if you want more, I recommend reading more Customer Service Examples to Inspire You!
What makes them examples of customer service for freelancers?
You’ve already seen some examples of customer service for freelancers and you might be wondering:
How do I get good customer service?
How do I know I’ve achieved it?
With perseverance, perseverance and clear goals.
Set your goals. You can use the OKR (Objectives and Key Results) method, also known as Objectives and Key Results.
Ideal to offer the best service and achieve customer satisfaction.
I explain it to you!
First, define where you want to go, ie the quarterly goals (between 3 and 5) aligned to your mission and vision and expressed in measurable data.
Second, it proposes the alternatives that correspond to the initiatives or tasks to be carried out in order to achieve the objectives (3 for each key outcome).
Third, measure the progress of key deliverables (2 or 3 per goal) with points.
For this I recommend the NPS (Net Promoter Score) or Net Promoter Score.
It is a customer loyalty and satisfaction measurement system whose sole purpose is to determine the likelihood that a person will recommend your product or service to another person close to you.
It is word of mouth.
And it consists of a question to the customer, something like this:
Would you recommend this service (product) to a family member or friend?
The possible answers are on a scale from 0 to 10.
0 is “not at all likely” and 10 is “very likely”; 5 is neutral.
There are 3 categories of customers:
Promoter. They answer 9 or 10. They are very satisfied, loyal, repeat the experience and recommend you to others.
passives They answer 7 or 8. They are content but they are not loyal; You could keep up with the competition.
Critic. They give grades from 0 to 6. They are dissatisfied customers.
Now that we have the answers, we get the NPS index as follows:
Conversion of the number of supporters and critics in percent. Liabilities are excluded.
Subtract the percentage of critics from the percentage of supporters.
Result: NPS index.
An NPS of 100 = All customers are promoters.
An NPS of -100 = They are all critics.
50 is an excellent result!
A result greater than 0 is a good result.
You can ask your customers directly or use customer service tools such as email, social networks, websites, WhatsApp, SMS, phone calls, etc.
You can ask the customer to expand and explain their answer. Question Why?
You receive data for analysis and improvement!
And now this?
Involve promoter customers in referral or referral programs!
Ask them to participate in testimonials, reviews, and sharing via hashtags on social media, among others.
Reward them with discounts, promotions, or other handy options.
As for the critics, analyze what is happening to correct them.
Finally, connect with passive customers and find a way to convert them into promoters.
Join the Sample Customer Service for Freelancers!
Now I’ll give you a series of dates, highlights of these exemplary experiences:
The customer first. By keeping the customer and making them the advocate of the brand, he attracts new customers.
Meet the customer. Listen, examine, learn and innovate.
Foster loyalty with incentive programs.
Respond quickly and decisively.
Focus on customization. Each case is special, so make an effort to understand and participate.
Use all necessary customer service tools.
Turn a bad experience into an unforgettable experience.
Create emotional relationships with customers. Practice empathy, gain trust.
Exceed your expectations with rewards programs, discounts and benefits. Give something more than expected with extraordinary experiences.
Create content, not ads. Create added value for the customer with useful messages.
It uses the database, the history of the client.
Constantly evaluate what you do for the customer.
If you are self-employed, good customer service depends only on you.
Therefore I recommend you:
Always use good treatment.
Train yourself to provide customer service according to the needs of the company and its customers.
It includes continuous improvements through research and innovation.
Reduce attention time.
Look for creative or economic resources that will help you surprise customers.
Identify patterns, analyze data and create processes to work more efficiently.
Use creativity to solve customer problems.
Assess what went wrong, what went right, customer feedback and common themes you can identify…
What will you win?
increase in sales. Long-term relationships, that is, fidelity.
- Buy and buy back.
- That they recommend you (word of mouth).
- Differentiate yourself from the competition.
- New customers.
- Higher productivity.
There are many freelancers who stand out as examples of customer service and put you first.
By applying techniques and tools, they managed to become a model.
They recognize the importance and full responsibility they have when providing customer service…
So, if you know the freelancer customer service examples, you can do similar actions.
Taxi drivers, artisans, designers, photographers and many more are examples of customer service.
These were able to understand their needs in order to respond in a personalized, quick and decisive way, to build long-term emotional relationships and to achieve fidelity.
Exceed even your expectations.
And one way to achieve that was by applying the OKR method, aka Objectives and Key Results, and evaluating their results using the NPS or Net Promoter Score system.
As a result, they have become outstanding examples of customer service.
Now it’s your turn!
And since I know you want to provide the best customer service, pay attention to what others are doing and read:
Thank you for reading us.
Until next time!