Carry out telephone sale It’s not an easy task. The daily rush and consumers’ easy access to various products are making this system increasingly obsolete. The challenge is to hold a prospect’s attention by distinguishing your call from so many other telemarketing calls they receive.
Consulting firm Lattice Engines surveyed more than 1,200 sales leaders and found that 42% of sales reps feel this way have no information enough before making this type of call. How do you turn a call into a sale?
4 tips for telephone sales
If the public largely rejects this method of sale and distribution, it is worth trying other steps than the traditional ones. Here are four tips that could help you improve your phone sales results.
Call the customer by name
Calling the customer by name is essential if you want to make good sales over the phone. It might seem like something that doesn’t affect the purchase, but it helps create a sense of closeness and uniqueness. The sales consultant and author of the book Sale at high profitMark Hunter explains in an article for The salesmanthat it is not necessary to repeat the client’s name often, just enough for them to notice the treatment.
know when to call
Knowing when to call is just as important as preparing for the call. A study by Kellogg School of Business, you will receive between 4:00 p.m. and 5:00 p.m. Second, the best times are between 8am and 10am. The same work indicates that the worst hours are between 11:00 a.m. and 2:00 p.m. The best days are Wednesday and Thursday.
for In order for the calls to work, you need to prepare them. The CMO of The leads warehouseRachel Africh explains in an article for conversion scientist that in the age of the internet and social networks, telephone sales are becoming more difficult. The best advice, she says, is know everything about the customer and about your product before making the call. This preparation can help you understand the consumer’s needs and objections.
watch your voice
Remember that on the other side they will only hear one voice, yours. The entire sales process is handled by voice and conveys how you feel. When you are nervous, your tone of voice tends to be louder and you speak faster, making it difficult for the person listening to you to understand you. Stay calm, Speak slowly and be friendlywhile firmly adhering to the intention of completing the sale.